Support

Help from Shiro, and from people

Shiro is an assistant, not a human accountant. For anything important, a real person is a tap away.

Ask Shiro

In the app, ask anything about your numbers: “Why is my profit low?” “Who owes me?”

Talk to a professional

Open Help in the app to chat with a Shiro professional or book a consultation. Best for disputes, reconciling balances, suspected fraud, or tax and legal questions.

WhatsApp, phone & email

Message us on WhatsApp, call us, or send an email, or use the Help screen in the app.

Common fixes

Forgot your PIN? On the login screen tap “Forgot PIN?”, we'll send a code to your phone.
New phone? Log in with your number; we'll send a one-time code.
Microphone not working? Allow microphone access in your browser settings, or tap “Type instead”.
Using Opera Mini? Its data-saving mode can't run apps. Open Shiro in Chrome or your phone's main browser. See the light page.
No network? Keep recording, Shiro saves on your phone and syncs later.